FAQ

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Frequently Asked Questions

The contents below are some FAQ's that we have received from MYOB users in Fiji. We hope that these FAQ's will help you in your decision to buy MYOB (if you are deciding) or in your current work with MYOB software (if you are an existing user). Please feel free to subscribe to our support plan where we can assist you better.

FAQ's on MYOB Software

How Do I Know Which MYOB Version and Country release I am Using?.
If I am using an MYOB Australian release, can I convert the data to an MYOB NZ release and vice versa?
Is there support provided for MYOB users in Fiji?
Does the MYOB Payroll software have Fiji's Tax table and Forms?
Is MYOB Payroll integrated with MYOB Accounting?
Once I create my new data file can I change the financial year?
Do I have to carry out a rollover at the end of the financial year before entering the new years' data?
Can I send my reports from MYOB Accounting to Microsoft Excel or Word?
What types of Statements are available in MYOB?
Can MYOB incorporate my company logo on invoices, statements, orders etc?
How can I Create a Credit Note for my customers?
Does MYOB Payroll handle Annual Leave and Sick Leave?

1.	How Do I Know Which MYOB Version and Country release I am Using?
	You need to open up your MYOB software. Login and make sure your Main Command Centre is open. Click on HELP. Select About MYOB...The screen you see should tell you what version you have and what country released the software whether it is Australia or New Zealand.
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2.	If I am using an MYOB Australian release, can I convert the data to an MYOB NZ release and vice versa?
	The MYOB releases by each country is very different in terms of structure. Therefore the conversion of data is not as straight forward as a conversion or upgrade for data that has been created within one country. For instance if you wanted to upgrade your data from Accounting to Accounting Plus or Premier and you are using the NZ version, then it will be a simple exercise of opening the existing data file in the new software which will then automatically go through the upgrade process. There are 2 options available to you if you wanted to move from one country to another in terms of data file transfer. Option 1: Send the data file to either MYOB Australia or MYOB NZ for their support staff to transfer your data to the new software. Bear in mind that they will only work on data that has been created for versions that are only 2 years older than the current version. See Support Note 4631 . Option 2: Caisen Limited support staff will carry out the data transfer manually from the existing software to the new one. This will take approximately 3 working days and is charged at an hourly rate of F$75.00 plus VAT.
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3.	Is there support provided for MYOB users in Fiji?
	Yes there is support provided for MYOB users in Fiji. We at Caisen Limited provide a range of support plans for the various MYOB software available in the market. There are 3 types of support provided by Caisen Limited. These are: Phone/Fax/Email support - This is provided by our support staff from Monday to Friday during our office hours which is 8:30am to 5:30pm. No support provided on Public Holidays and the weekends. On-Site support - This is provided by our MYOB Certified Consultant at an hourly rate of F$75.00 plus VAT or by our Junior Support staff at an hourly rate of $50.00 plus VAT. This is only available from Monday to Friday during our office hours which is 8:30am to 5:30pm. In emergency cases, our MYOB Certified Consultant is available. Remote access support - This is available 24/7. The conditions are that our remote access software is loaded on to the clients' PC or server to enable our support staff to access the MYOB data remotely. This is charged at an hourly rate of F$75.00 plus VAT.
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4.	Does the MYOB Payroll software have Fiji's Tax table and Forms?
	Yes it does. We have a few companies in Fiji using MYOB Payroll and have had no issues with the software. The MYOB Payroll software has Fiji's Tax Tables which are adjusted each year whenever our personal taxes change. It also now has the P4-1 slips which are generated at the end of each year for each employee for FIRCA. It also now has the FNPF forms which are generated each month for each employee's contribution. It also calculates the employers' contribution.
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5.	Is MYOB Payroll integrated with MYOB Accounting?
	MYOB Payroll is integrateable with any of the MYOB Accounting software packages. The MYOB Accounting software versions before Accounting/Accounting Plus v17 and Premier v11 use manual integration. The new feature in MYOB Payroll is automatic integration which cuts out the manual work but it will only work with the latest Accounting packages - ie - Accounting 17 - Accounting Plus 17 - Premier 11
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6.	Once I create my new data file can I change the financial year?
	The financial year on the data file cannot be changed once you have finalised the new data file. You can only re-create a new data file should you decide that your financial year in the current data file is incorrect. It is therefore important to have all the required information on hand when you are creating your new data file.
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7.	Do I have to carry out a rollover at the end of the financial year before entering the new years' data?
	Not necessarily. You can "Lock" your data at the end of the financial year and carry on with the data entry for the new year. You should only carry out a rollover when your audit has been completed and the accounts signed off by the Directors of the company. Before carrying out the rollover, check the balances in your MYOB data file against the signed accounts to ensure they are the same. By "Locking" the data file at the end of the previous financial year, this effectively prevents data from being entered into the previous financial year by mistake. Only the Administrator will have the rights to open the locked period.
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8.	Can I send my reports from MYOB Accounting to Microsoft Excel or Word?
	MYOB Accounting software packages are all compatible with the Microsoft Office products, in particular EXCEL and WORD. In the Reports section, you will find a button at the bottom left of the screen called "Send To" (See below). Click on the button and the various options come up such as Excel etc..
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9.	What types of Statements are available in MYOB?
	There are 2 different statement types in MYOB. These are: Invoice Statement: This statement type will print all unpaid invoices regardless of their date, therefore an invoice unpaid from a year ago will be printed, and also an invoice created for next month will also be printed. If you are printing the statements after the end of the month, you will need to exit the program first and then change the computer date in Windows to the end of the previous month. Activity Statement: The statement will print all the transactions, including paid invoices, which are dated between the From date and the To date. Any unpaid invoices prior to the From date will have their value displayed in the Balance Brought Forward total. Any transactions after the To date will be ignored.
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10.	Can MYOB incorporate my company logo on invoices, statements, orders etc?
	Yes MYOB can. There is a feature in MYOB called "Customise" which we can help you incorporate your company's logo on the various documents that are sent to clients such as Invoices, Statements, Purchase Orders. The final look is professional and you don't have to order pre-printed books for these documents. They can be printed directly from your black and white or colour printer.
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11.	How can I Create a Credit Note for my customers?
	Go to the Sales Command Centre. Click on "Enter Sales" and enter a negative sale amount. This is now your Credit Note. You will need to then apply the Credit Note against the Original Invoice that this credit relates to.
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12.	Does MYOB Payroll handle Annual Leave and Sick Leave?
	Yes, MYOB Payroll is a fully fledged payroll software. MYOB Payroll handles the following infromation on each employee: Personal data such as Home address, phone number, Date of birth etc Employement details such as department, personal Tax number, allowances, Annual salary, Hourly rate, Bank details etc Annual Leave details such as Annual leave entitlements, annual leave balances etc Sick Leave details such as Sick Leave entitlements, sick leave balances etc Next of Kin details Qualifications Other Annual leave and Sick leave balances are updated after each pay run is finalised in MYOB Payroll. Therefore it is important that any Annual leave or Sick leave taken by the staff member is passed on to the payroll officer as she/he will need to update the leaves taken in MYOB Payroll during each pay run. The Annual leave and Sick leave balances can also be shown on each employees pay slip.
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